Return & Refund Policy

At wuliaodexiaohen Holdings, we strive to ensure your complete satisfaction with every purchase. This policy outlines the procedures and conditions for cancellations, returns, and refunds. Please read this document carefully before initiating any return or refund request.

Cancellation

You may cancel your order at any time before it has been shipped. Once your cancellation request is received and processed, we will issue a full refund to your original payment method. Please note that processing times may vary depending on your financial institution, but typically refunds for canceled orders are completed within 3-5 business days.

To cancel an order, please contact our customer service team immediately after placing your order. We cannot guarantee cancellations for orders that have already entered the shipping process.

Returns

We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in its original packaging, and accompanied by the original receipt or proof of purchase. Items that show signs of wear or are not in their original condition may be subject to a restocking fee or may be refused for return.

To initiate a return, please follow these steps:

1. Contact our customer service team to obtain a Return Merchandise Authorization (RMA) number
2. Securely package the item in its original packaging
3. Include all accessories, manuals, and documentation that came with the product
4. Clearly write the RMA number on the outside of the package
5. Ship the package to our return address (provided with your RMA number)

Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped or defective product). We recommend using a trackable shipping service as we cannot be responsible for items lost in transit.

Refunds

Once your return is received and inspected, we will send you an email notification regarding the status of your refund. If approved, the refund will be processed to your original method of payment. The time frame for the refund to appear in your account depends on your financial institution but typically takes 5-10 business days from the date we process the refund.

Please note that shipping costs are non-refundable unless the return is due to our error. Any gift card purchases are final and cannot be refunded.

Late or Missing Refunds

If you haven't received your refund within the expected time frame, please first check with your bank or credit card company as processing times may vary. Some financial institutions require additional time to process the refund transaction.

If you've confirmed with your financial institution that the refund hasn't been processed, please contact us with the following information:

• Your order number
• The date of your return
• The shipping carrier and tracking number (if applicable)
• Details of your communication with your financial institution

We will investigate the matter and keep you informed throughout the process. In cases where a refund cannot be processed to your original payment method, we may issue store credit or arrange an alternative refund method.

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